Nizar Jafferbhoy, MCSE 2000
E-mail Address: nizar_jafferbhoy@yahoo.co.uk
PERSONAL
STATEMENT:
CAREER
OBJECTIVES:
TECHNICAL
SKILLS:
Network
Operating Systems:
Cisco IOS,
Windows 2000 Server/Advanced Server, XP, Windows NT4
Network Applications: MS Exchange 2000/Outlook, Office 2000/XP, Office 97
Networking & Comms:
Ethernet, LAN/WAN, Email, Routers, Switches, Modems
Protocol
Suites: TCP/IP, PPP, FDDI, X.25, Frame Relay, ISDN and ATM
Internet
Technologies: Web
Publishing,
Web Server, E-Commerce, Browsers and FTP
Hardware: Networked PCs
including Desktops and Laptops
PROFESSIONAL EXPERIENCE:
Client:
A world class investment bank
Period:
September
2000 to -
Position:
Desktop Support Engineer
Administrative experience
of Windows 2000 Server and NT Server 4.0 have been gained from setting up of a
Windows 2000 domain at home network, MCSE certification labs. Detailed and in depth technical knowledge of
DHCP, WINS, Active Directory and DNS, TCP/IP networks, SNMP, SMS 2.0,
networking, VPN, security of networks, support experience. Personal and
transferable skills developed include hard working , enthusiasm, motivation,
communication and interpersonal skills, sense of humour and
team player. Have a
passion for network administration, computer technologies and problem
solving.
Professional Certifications Gained:
To
keep informed of latest developments in Cisco and partner technologies and
trends, visit Cisco.com and subscribe to Cisco newsletters.
Achieved
providing desktop support to a user base of about 8000 in areas which include Windows
2000/NT4,
Remote
Access, Microsoft Office suite,
Internet Browsers, Terminal Emulators, PDAs and Market Data products. Technical
support is being provided in areas including: interconnections, file and
print services on the client side, remote access,
Internet and email. Worked
as part of the team, contributed positively and have shown interpersonal skills
when liaising with team members, customers and different functional teams.
Due to excellent quality of work,
have received numerous commendations from customers and management alike.
At
E-Services assignment, administered
software installations by means of Win Install and provided support for
applications like AS400, Test Director, Documentum; provided desktop support to
some 300 users covering software, hardware, palm pilots, printers built PCs.
Used CustomerQ as a call logging
system, analyzed problems both its cause and solution,
troubleshooting and resolved problems to user’s satisfaction. Microsoft
Technet was used when necessary. The computer infrastructure supported consisted
of Windows NT Workstations, Printers, MS Office 97, Outlook 98 and other
applications like ccMail, Sibel.
Employer:
A
European investment bank
Period:
January 2000 to August 2000
Position:
IT
Analyst (contractor)
Accomplished
first and second line desktop support, trouble shooting and problem solving
procedures in the following areas: networking, building pcs, user account
management, Windows NT4, Office 97, Office 2000, TCP/IP and printers. Was
responsible to give both software and hardware support. On the hardware side
experience has was gained in installing PCs, cabling,
printers, replacing NICs, hard drive, RAM chips, CD-Rom drive, power
supply unit, monitor, keyboard, mouse; and clearing paper jams and replacing
toner cartridges. Computer infrastructure included 3000 NT workstations, 300 NT
Servers, Cisco routers, switches and therefore worked as part of a dynamic team
and made positive contribution.
Employer:
A blue chip telecommunications company
Period:
June
1996 to January 2000
Position:
Internet
Helpdesk Analyst
Successfully accomplished working in second line support as part of secondment program. Was
appointed a floor walker and was responsible for supervising a team of new
recruits. Technical skills and knowledge of Microsoft Windows 95/98/NT, Mac, ISDN, Internet technologies,
Networking including cabling
and Remedy call logging
system. Worked in LineOne, BT Internet, BT Internet Highway and BT Click.com.
Provided technical support and
customer service over the phone on software installation, configuration,
connection, browsing and e-mail problems. Assisted customers with their network
configurations.
EDUCATIONAL
ACHIEVEMENTS:
University of Westminister, 1991-94, B.Sc. Computing, Distinction and Merits.
Harrow College, 1990-91, BTEC HNC/HND Computer Studies, year 1, Distinction and Merits.
Middlesex Polytechnic, 1990, A short course in word processing, databases and spreadsheets. Completed successfully.
South London College, 1989, City & Guilds of London Institute, Introduction to Information Technology, Distinction.
Modules
studied at the University of Westminister included:
Network
Architecture, Windows/DOS/UNIX
operating systems, Relational Database Management Systems, Project Management,
Communication and Interpersonal Skills.
OTHER
INFORMATION:
·
Successfully completed a
two day course at BT on Achieving Extra Ordinary Customer Relations
·
Elected
member of the Academic Council of the University of Westminister, 1991-92
·
Elected
Students' Representative of B.Sc. Computing Year 1, 1991-92
·
Interests
include travelling, surfing the net, architecture, music and concerts, space.