Nizar Jafferbhoy, MCSE 2000

E-mail Address: nizar_jafferbhoy@yahoo.co.uk

PERSONAL STATEMENT: Eagerness to learn has made me seek internetworking knowledge from sources which include work experience, professional certifications, on-line learning, periodicals and reference books.  Sound understanding has been gained of OSI Reference Model, major protocol suites, Network Operating Systems (NOS), network applications, network trouble shooting and disaster recovery, remote access concepts, e-commerce, firewalls and proxy servers.

CAREER OBJECTIVES: To get certified as Cisco Certified Internetworking Expert (CCIE.), become technically expert in network services and start course on Internet  technologies.

TECHNICAL SKILLS:

Network Operating Systems: Cisco IOS,  Windows 2000 Server/Advanced Server, XP, Windows NT4

Network Applications: MS Exchange 2000/Outlook, Office 2000/XP, Office 97

Networking & Comms: Ethernet, LAN/WAN, Email, Routers, Switches, Modems

Protocol Suites: TCP/IP, PPP, FDDI, X.25, Frame Relay, ISDN and ATM

Internet Technologies: Web Publishing, Web Server, E-Commerce, Browsers and FTP

Hardware: Networked PCs including Desktops and Laptops

PROFESSIONAL EXPERIENCE:

Client:                                  A world class investment bank

Period:                                 September 2000 to -

Position:                              Desktop Support Engineer

Administrative experience of Windows 2000 Server and NT Server 4.0 have been gained from setting up of a Windows 2000 domain at home network, MCSE certification labs.  Detailed and in depth technical knowledge of  DHCP, WINS, Active Directory and DNS, TCP/IP networks, SNMP, SMS 2.0, networking, VPN, security of networks, support experience. Personal and transferable skills developed include hard working , enthusiasm, motivation, communication and interpersonal skills, sense of humour and  team player. Have a passion for network administration, computer technologies and problem solving. 

Professional Certifications Gained:

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Achieved providing desktop support to a user base of about 8000 in areas which include Windows 2000/NT4, Remote Access, Microsoft Office suite, Internet Browsers, Terminal Emulators, PDAs and Market Data products. Technical support is being provided in areas including: interconnections, file and print services on the client side, remote access,  Internet and email.  Worked as part of the team, contributed positively and have shown interpersonal skills when liaising with team members, customers and different functional teams.  Due to excellent quality of  work, have received numerous commendations from customers and management alike.

At E-Services assignment,  administered software installations by means of Win Install and provided support for applications like AS400, Test Director, Documentum; provided desktop support to some 300 users covering software, hardware, palm pilots, printers built PCs. Used CustomerQ as a  call logging system, analyzed problems both its cause and solution,  troubleshooting and resolved problems to user’s satisfaction. Microsoft Technet was used when necessary. The computer infrastructure supported consisted of Windows NT Workstations, Printers, MS Office 97, Outlook 98 and other applications like ccMail, Sibel.

Employer:                          A European investment bank

Period:                               January 2000 to August 2000

Position:                             IT Analyst (contractor)

Accomplished first and second line desktop support, trouble shooting and problem solving procedures in the following areas: networking, building pcs, user account management, Windows NT4, Office 97, Office 2000, TCP/IP and printers. Was responsible to give both software and hardware support. On the hardware side experience has was gained in installing PCs, cabling,  printers, replacing NICs, hard drive, RAM chips, CD-Rom drive, power supply unit, monitor, keyboard, mouse; and clearing paper jams and replacing toner cartridges. Computer infrastructure included 3000 NT workstations, 300 NT Servers, Cisco routers, switches and therefore worked as part of a dynamic team and made positive contribution.

Employer:                          A blue chip telecommunications company

Period:                               June 1996 to January 2000

Position:                             Internet Helpdesk Analyst

Successfully accomplished working in second line support as part of secondment program. Was  appointed a floor walker and was responsible for supervising a team of new recruits. Technical skills and knowledge of Microsoft Windows 95/98/NT, Mac, ISDN, Internet technologies, Networking including cabling and Remedy call logging system. Worked in LineOne, BT Internet, BT Internet Highway and BT Click.com. Provided technical support and customer service over the phone on software installation, configuration, connection, browsing and e-mail problems. Assisted customers with their network configurations.

EDUCATIONAL ACHIEVEMENTS:

Modules studied at the University of Westminister included: Network Architecture, Windows/DOS/UNIX operating systems, Relational Database Management Systems, Project Management, Communication and Interpersonal Skills.

OTHER INFORMATION:

·         Successfully completed a two day course at BT on Achieving Extra Ordinary Customer Relations

·         Elected member of the Academic Council of the University of Westminister, 1991-92

·         Elected Students' Representative of B.Sc. Computing Year 1, 1991-92

·         Interests include travelling, surfing the net, architecture, music and concerts, space.